Usability Testing Tips

Feedback Army blog. Topics include:
Usability Testing, Business Musings, and Site News.

The server broke! Ok, it’s fixed now.

Recently, Feedback Army started acting unstable. The service was going up and down like a yo-yo. I’ve finally narrowed the cause down to the metaturk feature. Metaturk is a collection of statistics about the “army” providing feedback. This data set has become a little unwieldly and loading it was causing the server to run out of memory.

I’ve turned the metaturk feature off and the Feedback Army server is stable again. No feedback was lost due to these issues. My apologies for any concerns this may have caused. Feedback Army is actively loved and here to stay.

If you have any questions, feel free to contact me.

– Raphael

Update 2200h: the metaturk feature is now restored. On further investigation, the problem was caused by a corrupt metaturk file. Deserializing it caused the server to go into an infinite loop. I’ve also verified (with a script) that no other files are corrupt.

Posted in site news on September 14, 2010 | No Comments »

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